Refund policy

Returns and Refunds Policy

Seven-day returns

You may request a return within seven days after receiving your order.

To qualify for a change-of-mind return, the GripMate must be:

  • Unused and in its original condition
  • Returned with all original packaging and accessories
  • Accompanied by proof of purchase

To request a return, email info@gripmate.co.za before sending the product back. Returns sent without prior approval may not be accepted.

Once your return has been approved, we will provide the return address and instructions. The customer is responsible for the direct cost of returning a change-of-mind purchase.

Damaged, defective or incorrect products

Please inspect your order when it arrives. If your GripMate is damaged, defective or incorrect, contact us as soon as possible at info@gripmate.co.za with your order number and clear photographs or video showing the problem.

We will assess the issue and arrange an appropriate refund, repair or replacement in accordance with applicable South African consumer law.

Nothing in this policy limits your rights under the Consumer Protection Act or any other applicable law.

Products that cannot be returned

We cannot accept change-of-mind returns where:

  • The product has been used, damaged or altered after delivery
  • Parts, accessories or original packaging are missing
  • The product was purchased on clearance or as a final-sale item, except where it is defective or applicable law provides otherwise
  • The item is a gift card

Exchanges

If you would like a different product, please request a return. Once the return has been accepted, you may place a new order.

Refunds

We will notify you once we have received and inspected your return.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to reflect after it has been processed, depending on your bank or payment provider.

Original delivery charges are not refundable for change-of-mind returns. This does not apply where the product was defective, damaged, incorrect or where applicable law requires otherwise.

For assistance, contact info@gripmate.co.za.