Shipping policy

SHIPPING POLICY

Effective date: 14 July 2026

DELIVERY AREA

GripMate™ currently delivers to addresses within South Africa only.

DELIVERY TIME

Orders are normally delivered within 8 to 11 business days after payment has been confirmed.

Business days are Monday to Friday and exclude weekends and South African public holidays.

Delivery periods are estimates and may be affected by the customer’s location, courier capacity, public holidays, severe weather, service interruptions or other circumstances outside our reasonable control.

ORDER PROCESSING AND TRACKING

Once your order has been prepared and handed to our shipping provider, we will send you a tracking number by email, SMS or WhatsApp where available.

Please allow time for the courier’s tracking system to update after the parcel has been booked, collected or dropped off.

TRACKING AND COURIER SUPPORT

Once you have received your tracking number, please direct all routine delivery enquiries, delivery instructions and requests for delivery updates directly to the courier.

The courier controls its delivery routes, schedules and driver communication and can provide the most accurate information about your parcel.

GripMate™ cannot provide delivery information beyond what appears on the courier’s tracking system.

If the courier confirms that your parcel is lost, damaged or cannot be delivered, or if the matter remains unresolved after you have contacted the courier, email info@gripmate.co.za with your order number and details of your communication with the courier. We will assist with opening or escalating an investigation where necessary.

GripMate™ is not responsible for courier delays or circumstances outside our reasonable control. This does not limit any rights you may have under applicable South African consumer law.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, contact number and any access information required by the courier.

GripMate™ is not responsible for delays, failed deliveries or additional delivery charges caused by incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery information, contact us immediately at info@gripmate.co.za.

We cannot guarantee that delivery details can be changed after the order has been processed or handed to the courier.

DELIVERY ATTEMPTS

Customers are responsible for ensuring that someone is available to receive the parcel where required.

If delivery fails because the customer is unavailable, cannot be contacted, refuses delivery or supplied incorrect delivery information, the customer may be responsible for reasonable redelivery or return costs.

If a parcel is sent to a collection point or locker, the customer is responsible for collecting it within the period specified by the courier.

TRACKED AS DELIVERED

If tracking shows that your parcel was delivered but you cannot locate it, please:

• Check with other members of your household or workplace
• Check with reception or security personnel
• Check with neighbours where appropriate
• Confirm that the delivery address supplied was correct
• Contact the courier directly and request proof of delivery

If the matter remains unresolved after contacting the courier, email info@gripmate.co.za with your order number and the information supplied by the courier.

LOST OR DAMAGED PARCELS

If the courier confirms that a parcel was lost or damaged while in transit, email info@gripmate.co.za with your order number and any relevant photographs, correspondence or reference numbers.

We will investigate the matter with the courier and provide an appropriate resolution in accordance with applicable South African consumer law.

DELIVERY CHARGES

Applicable delivery charges will be displayed during checkout before payment is completed.

Additional charges may apply where a parcel must be resent because the customer:

• Provided incorrect or incomplete delivery information
• Was unavailable to receive the parcel
• Refused delivery
• Failed to collect the parcel within the courier’s required collection period

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled after it has been processed, packed or handed to our shipping provider.

Any cancellation rights provided under applicable South African consumer law remain unaffected.

CONTACT US

For unresolved shipping issues, contact:

GripMate™
info@gripmate.co.za